We know your business - and we can help.
Running a marketing agency can be challenging. Often those challenges are self-imposed. The good news is we can help.
The life of a marketing agency - The business has to sell and sale to service should have clean hand-offs. Pipelines need to be managed. Work production needs to be scheduled and Account Managers assigned. Projects must get built, tasks delegated, and workload allocations managed. Structure and scale your teams with the necessary support. Retain your talent, protect your margins, develop products, etc. All while maintaining profitability and creating a great culture for your employees. Sound familiar? We get it, and we can help.
Your agency can survive almost anything with a strong business case, so stay focused here. How can you, and how will you continue to serve your market? With an everchanging market, evolving demographics, and advancements in technology, consider four critical dimensions in not just staying viable, but thriving; desirability, feasibility, viability, and responsibility. Great businesses always measure PMF, their technology, the business, and CSR.We Can Help
No matter how good your business case is, you'll need strong pistons to propel it forward. Consider these three dimensions; industries, sales, and service. Each of these pistons requires multiple fuel sources. Penetration into industries might require attending events, forming partnerships, etc. Sales teams need sales aids, CRMs, marketing support, etc. Service teams need production support, training, etc.We Can Help
Market research can help you measure your product-market fit. A SWOT analysis helps organizations target industries that align with their core proficiencies and their ability to service the market. The result should place your business somewhere along the spectrum of a broad and shallow generalist or narrow and deep specialist within the industries you serve. Once you demonstrated an ability to serve a market profitably, consider what it takes to enter additional verticles and build new strengths (and marketing products) accordingly while limiting risks.We Can Help
An essential competency for any organization, executing the proper Project Management methodologies for any endeavor in any industry is key to delivering on objectives with high-quality outputs. Project Management for Marketing Agencies is no exception. They are almost always predictive in their constraints (scope, budget, time). Thus, they are carefully planned endeavors where project management skills will significantly benefit the development process's efficiency, quality, and execution.
Production management supports your organization's web service fulfillment arm by carefully, systematically, and methodically orchestrating work production and calibrating production pipelines. Designers must be able to get in and out of projects with clean breaks. Their work allocations must afford them the time to comfortably do their best work without haste or shadow of other looming projects that might need their attention.We Can Help
Product Management is a competency that combines knowledge and proven practices that nurture products once they are brought to life, strengthening and building them up as they age. Effective stewardship of your product offering means regularly engaging all stakeholders, gathering insights, soliciting feedback, and synthesizing all inputs into meaningful product enhancement roadmaps. Product Management's primary focus is to increase the product's value by learning from mistakes, identifying conformance needs, innovating, and optimizing the lifecycle of sales, to service, to close.
An apparent truth, you can't serve (or enter) a market without a product. Product Development is a natural component of serving industries. When innovation satisfies feasibility, desirability, viability, and responsibility, you'll then have to develop the service end-to-end, including how it is sold, the process for producing and delivering the product, retail price design, margin modeling, etc. Additionally, great products are never introduced to markets and abandoned. Instead, they are nurtured, iterated, and often enough, reimagined. Product development can be as simple as improving an existing process, building new features, launching new product versions, or developing entirely new products from the ground up.
Developing pricing is one of the most critical proficiencies you'll need to get right as an organization. It's easy to eat into project margins - This is particularly true for service-based businesses; there is no project management controlling the project and managing stakeholders; review and approval phases seem never-ending; projects don't close with clean breaks; customers keep demanding more (scope creep). Project management can address much of this, but it has little use if the prices are not correct in the first place. Consider that proving the service is only a fraction of the cumulative time it takes for an organization to complete all of its work. Often, there is much more time spent outside of day-to-day tasks, onboard customers, gathering and curating assets from external stakeholders, communicating regularly with the client, etc. Ensure clients pay for all phases and process groups that deliver completed work or products.We Can Help
Organizations should consider their one-time products and service sales that generate cash flow in addition to recurring services that could stabilize the business. Should you restructure existing SKUs into subscription-based models? Should you build catalogs of add-on products to existing products to further extend their value? What white-label SaaS products might be right up your team's lane to service and support? The products you develop should be road mapped into your organization's sales goals and P&L as a deliberate and prudent business objective.We Can Help
The appropriate systems integration throughout your business has far too many implications for delineating here. Nonetheless, consider what systems are needed to support healthy operations; company email, appointment scheduling, conference systems, project management platforms, team collaboration and communication systems, CRMs, SOP repositories, invoicing and accounting systems, etc. And implicit in "stack" is that these systems should align on top of one another, integrating as vertically as possible to improve communication between them where needed and improve efficiency.We Can Help
Building your web organization's superpowers means finding the right heroes to do the job. Consider what web products and services you'll be developing. Look at your one-year plan and your five-year plan. What competency do you need on day one vs. what muscle do you need to build up over time? Now, start hiring. Be sure to hire at the skill level you need today. Plan for how you'll get a diverse pool of candidates. You'll need to develop and administer skills assessments to move qualified candidates along. Understand your pass/fail benchmarks, and design your interviewing process. Once you've got your team, you're not done. Assessing your production capacity should be perpetual. Your recruiting cycles should be index against your sales performance and resource capacityWe Can Help
Organizations should consistently recruit even the talent they've already hired. Develop transparent and thoughtful career track programs that invest in their skills development and support their growth. Ensure you have a standardized and comfortable onboarding for every role and skill level. Uncover strengths and gaps in knowledge or skill and tailor training accordingly. Empower your team to learn and grow together. Continue to attract and invest in your talent by furthering education through courses, certification programs, and fostering mentorships. Consider developing incubators and internal startups that allow your most talented rockstars to flex their genius - Hence, reduce your talent feeling they have to leave your organization to grow or pursue ambitions where those ambitions might otherwise align with the organization. And when they have outgrown the organization, commission a grand ceremony of their graduation that demonstrates your gratitude for all they have done and do all that you can to help them succeed in their new ventures. Be the organization that is intentional about building careers.We Can Help
Finding and recruiting talent is only part of your responsibility. It is essential that you train and support the talent you bring through the door. Ensure you have a standardized and comfortable onboarding for every role and skill level. Uncover strengths and gaps in knowledge and skill and tailor training accordingly. Drive efficiency in your production by creating standardization wherever processes should be repeatable. Empower your team to learn and grow together. Surround them with great leaders and mentors.We Can Help
As your business ages, so might your organizational structure. A well-thought-out structure of your organization creates the necessary foundational pillars from which to grow your business and contributes to the healthy mechanics of cross-functional teams. Whether a flat, hierarchal, or other variances of organizational structure, the appropriate form will depend on the stage of your business or its strategic growth plans. Regular tailoring of your organizational structure will ensure you maintain a solid foundation for healthy operations and continued success.We Can Help
A little secret: It's not just business owners that like to scale; so do teams - The more peers, the merrier. Be it small teams or growing departments, organizations need a healthy supporting apparatus to sustain operations and profitability - Needless to say, you need more than marketing professionals. Marketing agencies require competencies and roles built into the organization and team structures for maintaining accountability, ensuring quality, limiting liabilities, and strong cross-functional performance.We Can Help
Ensuring that your audience can find you is a great way to establish brand awareness. This also means ensuring major search engines can find you and favor your content. As a marketing agency, you understand better than most that you can begin demonstrating expertise, authority, and trustworthiness (E-A-T) with search engines and start outranking your competitors with a polished website. And with well over 50% of all online traffic now coming from mobile devices, prioritizing mobile design is way more than having a responsive or mobile-friendly website; it means having finely-tuned and uniquely tailored mobile experiences for every device. Needless to say, you're a marketing agency - It'd be unforgivable to cut corners here. Ensure that your brand is represented professionally and credibly. You're going to be working extremely hard on your business - don't let your website ruin your credibility and work against you.
Don't be limited to your own capacity. Whether partnering with us or others, white-labeling is a great way to add value to your customers and bring in additional revenue to your business. For instance, simply outsource your work to us and we'll get the job done for you. You take the credit. Whether customers are asking for services where you lack expertise, or you simply don't have the time, we can jump in and take on this work for you in the background (bring us to the foreground if/when needed). Consider us your secret weapon and a great way to earn hassle-free revenue.We Can Help